Shipping Policy
Thank you for shopping with Neerdog.
We know you're excited to receive your order, so we aim to dispatch every parcel as quickly as possible.
Order Processing
Orders are processed on business days (Monday to Friday, excluding UK public holidays).
Orders are typically dispatched within 1–2 working days of being placed. During busy periods, new product launches or promotional events, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Delivery
We deliver throughout the United Kingdom.
Delivery times vary depending on the shipping service selected at checkout but are typically:
Please note that delivery estimates are provided as a guide and are not guaranteed.
International Shipping
International shipping may be available to selected countries.
Customers are responsible for any import duties, taxes or customs charges that may apply in the destination country unless otherwise stated at checkout.
Shipping Charges
Shipping costs are calculated during checkout and displayed before payment is completed.
From time to time, we may offer free delivery promotions, which will be clearly communicated on our website.
Delayed or Lost Deliveries
While we work closely with our delivery partners, occasional delays can occur due to circumstances outside our control.
If your order has not arrived within the expected delivery timeframe, please contact us and we will be happy to investigate.
Incorrect Delivery Information
Please ensure your delivery address is accurate before completing your purchase.
Neerdog cannot be responsible for delays or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.
Damaged Deliveries
If your parcel arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, with photographs of the packaging and product so we can resolve the issue promptly.
Contact Us
If you have any questions regarding your order or delivery, please contact us at: info@neerdog.com
We'll always do our best to help :)
