Explaining Our Lifetime Guarantee

Why do we offer you a lifetime guarantee?                                             

Because our products are: made with high-quality materials, put through rigorous strength testing, adhere to the highest standards of manufacturing, go through personal field-testing for safety.

This makes us extremely confident in our products and so every item comes with our lifetime guarantee.

What does this mean in terms of cover?
It means that our products are covered for replacement or refund at any time if found to have a manufacturing or material defect.

When are you not covered?
Damage from chewing
Improper use or misuse of the product
General wear and tear 
The coating on our metal hardware is not covered. Inevitable scratches may show minimal changes over time. This does not impact the functionality, strength, or safety of the hardware.
Products purchased second-hand.

Should you find any defect with your Neerdog kit please get in touch and we'll make sure you are looked after.
Email: info@neerdog.com