Returns

You've got your order but its not quite right? Sorry to hear that, here is what to do next...

We have a 14 day returns policy. This means you have 14 days from the day you receive your order to request a return.

If returning, please make sure your item(s) are unused, and in the same brand new condition that you received them, with any dog hair removed. (Kit should have been tried on indoors to avoid items getting dirty). 

Please include your order number which you can find on your packing slip and on confirmation email.

Post back the items to our returns address:

Neerdog Limited, EWFulfilment Ltd, Common Lane Industrial Estate, Common Lane, Kenilworth, CV8 2EL

Please allow 1–5 working days for your return to be processed once it arrives at our warehouse. Processing times may vary depending on warehouse volumes, but we always aim to handle every return as quickly and efficiently as possible. Thank you for your patience.

Please email any questions to: returns@neerdog.com

Exchanges

If you've ordered the wrong size, and want to exchange - don't worry! Either mark on your packing slip which size or product you would like to exchange and send it back to our warehouse address, or get in touch returns@neerdog.com. Once we receive the item back, we'll despatch the correct sized item. If there is a cost difference, we'll either refund you the difference or send you a invoice to pay the remaining balance. 

Bundle Orders

If you have ordered from our bundles and decided you only want some of the items, we can partially refund you and deduct the bundle discount. 

Damages and defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Payment
Refund payments will be made directly back onto your original payment method minus any postage costs. Once your refund has been processed, the time it takes for the funds to appear in your account will depend on your bank or payment provider and is outside our control.

TikTok Shop Orders
Please request the return directly through TikTok Shop before returning any items to us - this will allow us to refund you as soon as we receive the item back.

Bought from a stockist?
Please contact the store you bought the item from at first - if they are unable to help you, contact us with the details.

If you have any more questions please contact us on info@neerdog.com